The practical handbook on service development methods and tools was created. The book features tools and good practices for technology-based firms’ service business transformation, based on experiences and company cases in FutIS program.
The handbook contains tools and frameworks:
- to understand customer needs and identify service opportunities.
- to design and manage service offerings
- to implement and sell new service-centered solutions
- to initiate and lead the servitization change
The handbook is written by researcher and expert working in FutIS-program (Future Industrial Services). In FutIS program over 20 companies applies different practices to renew their business. In the handbook these practices are introduced and analyzed.Link to the book
During the past decades, several traditional manufacturing companies have moved towards industrial service business. Transformation towards industrial service business does not only affect technology-based firms’ strategies and business operations but also new business development tools and practices are needed. The handbook provides 13 concrete and simple tools needed for service business development during servitizartion process.
The handbook enhances technology-based firms’ service business transformation by introducing practical tools and good practices. The handbook is intended for technology-based firms’ managers, developers and other experts implementing or considering transformation towards industrial service business.