The book containing various aspect of industrial transformation towards service business was created as a result of FIMECC FutIS program. The handbook enhances technology-based firms’ service business transformation by providing several contributions to service business research in Finland, with consideration of the latest international developments in the area.


FIMECC’s Future Industrial Services program (FutIS, 2010-2016) was set up to promote the adoption and expansion of service business in industrial firms. FutIS program has pursued new competence and better profitability for participating industrial firms’ service business, and even the transformation of the metals and engineering industry more broadly. This book is a compilation of articles based on studies carried out within the FutIS program. Each article reports conceptual or empirical research results in a domain that has been considered as relevant among the metal and engineering industry companies either considering or undergoing service business transformation.Various aspects of the processes, practices and cultural ramifications of the strategic change towards service business are covered, through experiences gathered in some of the 20 Finnish industrial firms involved in the FutIS program.

The articles are grouped into three sections:

  1. Business opportunities through services
  2. Embedding services into operations and supply networks
  3. Servitisation as a strategic transformation


Research on future industrial services has gained significant attention from the scientific community and practitioners alike. Services have increasing importance for industrial firms. Servitisation — the transition from manufacturing-oriented towards service-oriented strategies and business models—is and will more increasingly be the future for manufacturers around the globe.

While increasing numbers of industrial firms are choosing to becoming solution providers, comprehensive change is not easy to achieve. The book focuses on the challenge of strategic change towards service business in industrial firms. The book presents different aspects, benefits and requirements of industrial firms transitioning towards service-oriented strategies and shows various analytical approaches, methods and frameworks to assist such a change in practice.


Altogether, this book provides several contributions to service business research in Finland, with consideration of the latest international developments in the area. Not all firms choose servitisation as their long-term strategy, and not all firms succeed in their servitisation efforts, and learning during the FutIS program highlights key factors that need consideration for successful servitisation management. Due to the implications of the service business on strategies, technology support, cultures and routines in industrial firms, manufacturing firms’ service business transformations appear to be a long-term effort, calling for further research beyond the FutIS program. The chapters in this book both suggest and inspire forthcoming research in various domains.


Miia Martinsuo, Tampere University of Technology


Tampere University of Technology, Aalto University, Åbo Akademi and selected company partners