Service business mindset - Examples of how technology-based firms move toward services
This booklet introduces the rationale for service business transformation and the key components of service business mindset. It shows practical examples of how technology-based firms have adopted and enhanced their service business.
Creating collaborative advantage with well-designed and managed R&D collaboration
Due to increased need to focus on core business the companies’ dependence on each other has increased. The mutual dependency has resulted in a need of efficient R&D collaboration taking all viewpoints into consideration and ensuring the competitive edge of products.
Creation of a life-cycle service portfolio
By adopting a service logic and implementing service business concepts and processes a manufacturing industry can renew the competitive basis of the industry and create new sources of innovation and profitable growth. In FIMECC FutIS program Suomen Lämpöpumpputekniikka Oy, a manufacturer of ground source heat pumps, developed a totally new life-cycle service portfolio...
Transforming industrial service business: tools and good practices for development
The practical handbook on service development methods and tools was created. The handbook enhances technology-based firms’ service business transformation by introducing practical tools and good practices for servitization and service development.