FutIS Booklet: Pathways and Tools for Service Business Renewal
DIMECC FutIS program has investigated the skills, process and tools development needed to capitalize on business opportunities associated with industrial services. The booklet compiled by Finnish academic researchers and experts on the Finnish metal industry’s corporate R&D function aim to introduce concrete pathways and tools for service business renewal.
FINAL REPORT: S-STEP "Smart Technologies for Lifecycle Performance "
Smart Technologies for Lifecycle Performance – DIMECC S-STEP (2014-2016) was positioned in the crossroads of two megatrends: the growing importance of industrial service business and the emergence of the industrial Internet. Realizing industrial Internet opportunities in complex investment products like power plants, industrial lifting devices, and metal manufacturing...
FINAL REPORT: FutIS "Future Industrial Services"
Future Industrial Services – FutIS (2010-2016) was establish to investigate the strategic opportunities associated with service-based value creation. At the time of establishment of DIMECC FutIS program the business landscape was changing rapidly, and industrial service was taking center stage in that transformation. The aim of the DIMECC FutIS program was to work out the...
You can predict your customers’ future orders
When will the customer place their next order? And what will the value of that order be? IN FIMECC S4Fleet programme researchers at Tampere University of Technology (TUT) together with Metso have succeeded in answering these questions by forecasting the demand of services related to industrial products based on the customers’ installed base.
User experience in service sales - visualisations supporting sales of intangible services
Selling and managing intangible services is not an easy job to do for a product-centric industrial company. In FIMECC UXUS program modularisation and visualisation of complex service offerings was used to manage service operations and the sales of services. With the help of modularisation and visualisation companies can offer customised service efficiently and help...
Strategic Change towards Future Industrial Service Business
The book containing various aspect of industrial transformation towards service business was created as a result of FIMECC FutIS program. The handbook enhances technology-based firms’ service business transformation by providing several contributions to service business research in Finland, with consideration of the latest international developments in the area.
Speeding up solutions business development through piloting
Solutions business holds great promise to industrial companies. Yet, developing solutions also takes a long time, it is costly and its outcomes are uncertain. What if we could make solutions business development faster, more cost-efficient and less likely to fail? VTT has developed a novel approach to piloting in FIMECC FutIS program.
Transforming industrial service business: tools and good practices for development
The practical handbook on service development methods and tools was created. The handbook enhances technology-based firms’ service business transformation by introducing practical tools and good practices for servitization and service development.