Service business mindset - Examples of how technology-based firms move toward services
This booklet introduces the rationale for service business transformation and the key components of service business mindset. It shows practical examples of how technology-based firms have adopted and enhanced their service business.
You can predict your customers’ future orders
When will the customer place their next order? And what will the value of that order be? IN FIMECC S4Fleet programme researchers at Tampere University of Technology (TUT) together with Metso have succeeded in answering these questions by forecasting the demand of services related to industrial products based on the customers’ installed base.
Future Shore Control Centre
A future vision of the land-based control centres that will remotely monitor and control the unmanned ships of the future was developed. A film shows a vision of the future in which a small crew of 7 to 14 people monitor and control the operation of a fleet of vessels across the world using interactive smart screens, voice recognition systems, holograms and surveillance drones.
Digitalisation of construction projects with multiple stakeholders
Large delivery construction projects are dependent on the smooth collaboration and distribution of vast amounts of information among the participants. Within Fimecc’s Rebus programme Wärtsilä has developed and started using a new cloud-based approach for on-time information sharing and collaboration in projects. The new approach is an important step towards the...
Ever faster: Über of the seas
Finland is adrift in the cold seas of world markets with her weakened competitiveness. A new, solid course can however be taken. Sea logistics are crucial to the success of all major Finnish industries. Über of the seas provides the potential for a creative storm to maximize the efficiency of the sea logistics, upon which 80 percent of Finnish exports rely. This is what...
Working towards UX-oriented mindset
The real key of success and reaching long-lasting competitive advantage based on experience thinking lays on the mindset of the organisation. In FIMECC UXUS program Fastems has make a remarkable change towards UX oriented mindset resulting in new innovations and competitive advantage over competitors.
Creating collaborative advantage with well-designed and managed R&D collaboration
Due to increased need to focus on core business the companies’ dependence on each other has increased. The mutual dependency has resulted in a need of efficient R&D collaboration taking all viewpoints into consideration and ensuring the competitive edge of products.
Capabilities for a value-based solutions business
Solution business holds a great promise for many manufacturing companies. Yet, increased solutions business volume does not always translate into profit. Many of the companies find it difficult to define the required capabilities needed for successful service and solutions business.
User experience in service sales - visualisations supporting sales of intangible services
Selling and managing intangible services is not an easy job to do for a product-centric industrial company. In FIMECC UXUS program modularisation and visualisation of complex service offerings was used to manage service operations and the sales of services. With the help of modularisation and visualisation companies can offer customised service efficiently and help...
Creation of a life-cycle service portfolio
By adopting a service logic and implementing service business concepts and processes a manufacturing industry can renew the competitive basis of the industry and create new sources of innovation and profitable growth. In FIMECC FutIS program Suomen Lämpöpumpputekniikka Oy, a manufacturer of ground source heat pumps, developed a totally new life-cycle service portfolio...